Return Policy

We want every purchase to meet your expectations and bring satisfaction. If for any reason you are not fully happy with your order, eligible items may be returned within a specified return window. To qualify, products must remain unused and in their original condition, including all packaging, cases, and tags. Returns that arrive outside of the allowed timeframe or show signs of wear may not be approved.

Certain purchases follow additional guidelines. Items bought through installment payment services must be returned through the online process rather than in-store. Products sold at regular price, including sunglasses and blue light glasses, may be eligible for exchange, refund, or store credit depending on your preference. Items purchased during promotional offers are still subject to the same return conditions, though any refund will reflect the actual amount paid at checkout. For offers involving multiple items, such as buy-one-get-one promotions, all items included in the offer must be returned together to receive a full refund. Partial returns from these promotions may result in store credit instead of a refund.

There are also items that cannot be returned. Products marked as final sale are not eligible for refunds or exchanges. Gift cards are non-refundable and cannot be returned once purchased. Prescription eyewear is custom-made and generally not eligible for return unless there is an issue with the prescription or a manufacturing defect. In such cases, a one-time remake may be offered to correct the issue, provided the request is made within the allowed timeframe and supported by updated prescription information if applicable.

If you need to begin a return for eligible items, the process is completed through an online portal. After entering your order details, you can select the items you wish to return or exchange and follow the instructions provided. A return label and documentation will be generated, which should be included in your package. It is important to securely pack the items to prevent damage during transit, ensuring they arrive in acceptable condition. Once the return is received, it may take several business days for processing, and you will be notified when the return has been completed. Refunds are issued to the original payment method, though the time it takes for the funds to appear may depend on your financial institution.

If there are any issues with your order, such as damage or discrepancies, it is important to report them promptly after delivery. Providing clear details along with supporting images helps ensure a faster resolution. Accurate shipping information is also essential, as responsibility for incorrect delivery due to inaccurate addresses cannot be assumed.

In addition to returns, a limited warranty is provided for certain products. This warranty covers manufacturing defects for a defined period from the date of purchase. If a product is found to have a defect in materials or workmanship within this period, a repair or replacement may be offered at the company’s discretion. However, this coverage does not extend to issues caused by normal wear, accidental damage, misuse, or cosmetic changes such as scratches or fading. Warranty claims may require proof of purchase and supporting documentation, including images of the issue.

The warranty applies only to products purchased directly or through authorized sellers. Items obtained from unauthorized sources may not be eligible for coverage. If a product is no longer available, a comparable replacement may be offered instead. The warranty is limited in scope and replaces any other implied warranties to the extent permitted by law, and liability for indirect or incidental damages is excluded where allowed.

If you require assistance at any stage of the return or warranty process, you may contact our support team for guidance. Please include your order details, a clear description of your request, and any relevant images to help us respond efficiently. You can reach us via email at officialsquay@outlook.com or by phone at (186)534-8346, and we will aim to assist you as promptly as possible.

Overall, the return and warranty policies are designed to provide clarity and fairness while maintaining product integrity. By following the outlined procedures and conditions, customers can ensure a smooth process when requesting returns, exchanges, or support for product concerns.